Support
So what happens now? Your software is up and running and everything is running smoothly. But what happens if something goes wrong? Possibly one of the most important services that we can provide is the ongoing support of your software. When you purchase Earnie, you will be covered by the Intex annual maintenance agreement. This will provide you with all legislative updates to your system as well as unlimited use of the help line. The Intex help line is staffed by experienced payroll personnel who will help you out of any problem or issue that you may have.
At Saswitch we compliment these services by offering an extended support function. As one of our clients, you can contact us 24 hours a day, 7 days a week should you need to. We will endeavor to provide you with the help you need, when you need it to make sure that things run right.
We also offer an emergency payroll service should your key staff fall ill or are absent for any reason. This means that you can always be confident that your staff will be paid correctly and on time.